Dalux FM
Dalux FM is a cloud facility management and CMMS platform built around 2D and 3D BIM so operations teams run maintenance, assets, work orders, and helpdesk tickets from web and mobile with QR-based asset access and a portfolio-wide FM overview.
Dalux FM is Dalux???s facility management offering for operating buildings after handover, combining models and documents with maintenance workflows in a browser-first service. Dalux positions the HelpDesk experience as widely adopted, stating that the HelpDesk app alone is used by more than 20,000 users (Dalux FM product page), which signals real-world use of the ticketing side of the suite.
The product emphasizes BIM-native FM: web and mobile viewers navigate large facility models, an overview map gives a graphical portfolio view with quick paths to floor plans and printable drawings, and QR codes tie physical assets to digital records for clearer reporting history.
Operations and maintenance workflows cover helpdesk tickets, work orders, planned maintenance, asset registers, photos, drawings, and documentation in one mobile-first flow. A supplier portal is described so facility managers can instruct external vendors from the app and keep the end-to-end workflow digital.
For occupants and tenants, Dalux FM offers a HelpDesk path where people submit tickets using GPS context, floor plans, and QR codes on site. Tickets can route to the right facility manager by location and topic, which supports consistent service across large portfolios.
Specifications
Pricing
Platforms
Used for
Used by
Tasks
Pros and cons
Pros
- Keeps O&M work inside the same BIM context as design data when projects already run on Dalux.
- Strong mobile emphasis so technicians are not tied to the maintenance office for every update.
- Combines portfolio visualization with ticketing and maintenance in one vendor story.
- QR and location-aware HelpDesk entry fits large campuses and multi-tenant assets.
Cons
- Public list pricing is not shown on the FM marketing page; you need Dalux for commercial terms.
- Full benefits depend on quality of as-built models and asset data handed over from construction.
- Organizations not on Dalux may face migration and integration planning for existing CMMS or CAFM tools.
Key features
BIM-first FM: Navigate 2D and 3D BIM from web and mobile without a separate desktop viewer for everyday FM tasks.
Cloud delivery: No installed server stack; access from browsers and mobile devices with continuous product updates from Dalux.
Portfolio overview map: Graphical view of the building portfolio with shortcuts to floor plans and drawing output when needed.
Mobile FM workflows: Create and manage helpdesk items, work orders, planned jobs, assets, and documentation from the field.
QR-enabled assets: Attach QR codes to assets for faster, more traceable reporting and history lookup.
Supplier portal: Order and coordinate external suppliers from within the app to keep corrective and planned work digital.
Occupant HelpDesk: Tenants and users submit issues with location cues such as GPS, plans, and QR entry points.
Smart ticket routing: Incoming tickets route using location and topic so the right facility manager receives the work.
Pricing
Free trial
trial
Free
Marketing page advertises a free trial; confirm scope and duration with Dalux.
Commercial (vendor quote)
Free
No public per-seat list price on the FM page; request a quote for your portfolio and modules.
Frequently asked questions
What is Dalux FM used for?
- Dalux FM is Dalux???s facility management and CMMS product for operating buildings with BIM and documentation at the center. It supports maintenance execution, assets, work orders, and helpdesk processes on web and mobile, including occupant-facing ticket submission.
Is Dalux FM only for 3D BIM?
- Dalux markets support for both 2D and 3D BIM on web and mobile, so teams can work with lighter documentation where full models are not available. The depth of BIM use still depends on what owners maintain after construction.
Does Dalux FM offer a free trial?
- The public FM page promotes starting a free trial for the product. Trial length and included modules should be confirmed with Dalux because they can change by region and bundle.
How do tenants report issues in Dalux FM?
- Dalux describes a HelpDesk flow where building users submit tickets using GPS position, floor plans, and QR codes. Routing then sends each ticket toward the responsible facility manager based on location and subject area.
Can maintenance vendors work inside Dalux FM?
- Dalux references a supplier portal so facility managers can engage external suppliers from the app and keep that work inside the same digital thread as internal maintenance tasks.
How does Dalux FM relate to Dalux Box or Dalux Field?
- Dalux positions FM as part of one platform story that spans construction and operations. Practical integration depends on your contract, data handover, and which Dalux modules you license.
What mobile platforms support Dalux FM?
- Dalux lists web, iOS, and Android support for mobile FM, with messaging that on-site staff can work independently of the back office when workflows are configured for it.